Terms and Conditions of Sale.

1.1 In these terms, "we", "us" and "our" refer to 110 Traders Limited, a company registered in England and Wales under company number 12752068, whose registered office is at 12 Chantry Road, Harrow, HA3 6NT (trading as Tech110 at tech110.com). "You" and "your" refer to the customer.

1.2 "Contract" means the contract between you and us for the supply of Products under these terms. "Products" means the goods listed on tech110.com from time to time. "Order" means your offer to purchase Products submitted through the website checkout.

1.3 These terms constitute the entire agreement between us and supersede any earlier statements, whether written or oral, unless made fraudulently. You should print or save a copy of these terms for your records.

2.1 110 Traders Limited operates the tech110.com website, an online reseller of information technology hardware sourced from approved United Kingdom trade distributors. We are registered for Value Added Tax under VAT number [VAT NUMBER — TO INSERT].

2.2 You may contact us at admin@tech110.com or by writing to our registered office. Where you have an account, secure messages sent through your account will be treated as writing.

3.1 The display of Products on tech110.com is an invitation to treat and not an offer for sale. Your submission of an Order at checkout is an offer by you to purchase the Products on these terms.

3.2 We will send you an acknowledgement email immediately after you place your Order. This is not acceptance of your Order. A binding Contract is formed only when we send you a separate Dispatch Confirmation confirming that your Order has been despatched.

3.3 We reserve the right to reject any Order for any reason before dispatch, including but not limited to: pricing errors, stock unavailability, suspected fraud, failure of payment authorisation, delivery address issues, or where in our reasonable discretion we consider the Order should not be fulfilled. Where we reject an Order after payment has been taken, we will refund the full amount paid within 14 days.

3.4 By placing an Order you warrant that you are at least 18 years old, legally capable of entering a binding contract, and that all information provided is accurate.

4.1 Product descriptions, images, specifications, dimensions, weights and colours displayed on tech110.com are provided by the relevant manufacturer or distributor and are approximate only. Actual Products may vary. Product images are for illustration and may not reflect the exact Product supplied.

4.2 The packaging of the Product may vary from that shown on the website. Consumables, cables, accessories and software licences advertised or shown alongside a Product are not included unless expressly stated in the Product listing.

4.3 Manufacturer specifications, warranties, and product availability may change without notice. Where a change would materially affect the Product ordered before dispatch, we will contact you and offer an equivalent or a refund.

4.4 Tech110 operates a dropship model. Products are shipped directly from our approved trade distributors and may be packaged plainly with our despatch documentation. This does not affect your statutory rights.

5.1 The price of the Products is as quoted on tech110.com at the time you submit your Order. Prices are displayed exclusive of Value Added Tax by default, with the tax-inclusive price shown alongside. The final total including VAT and any delivery charges is confirmed on the checkout summary before Order submission.

5.2 Prices are updated from distributor feeds and may change without notice. The price applicable to your Contract is the price shown at the moment your Order was submitted, subject to clause 5.3.

5.3 It is possible that, despite our reasonable efforts, some of the Products on tech110.com may be incorrectly priced. Where the correct price is higher than the price displayed, we will notify you before dispatch and give you the option to continue at the correct price or cancel. Where the pricing error is obvious and unmistakeable (a manifest error) and could reasonably have been recognised by you as a misprice, we may cancel the Order and refund any sums paid.

5.4 Payment for Products and any applicable delivery charges must be made in full at the time of Order. We accept payment by debit and credit card processed through our payment services provider. We do not offer credit terms to consumer customers.

5.5 By submitting an Order you authorise us and our payment services provider to process the payment. If your payment is not authorised your Order will not be processed and no Contract will be formed.

5.6 Title in the Products passes to you on our receipt of full cleared payment. Risk in the Products passes to you on delivery to the address you supplied.

6.1 We will arrange for the Products to be delivered to the address you supplied at Order. Delivery charges are set out at checkout and in our Delivery Information.

6.2 Delivery timescales are estimates only and are dependent on the availability of the Products at our distributor and courier performance. We will not be liable for any delay in delivery caused by circumstances beyond our reasonable control.

6.3 Where an Order comprises Products fulfilled by more than one distributor (including but not limited to bundle Products), the Products may arrive in separate parcels and on different days. This does not entitle you to any additional refund of delivery charges.

6.4 If nobody is available at the delivery address, the courier will follow their standard process. Charges for re-delivery attempts caused by your failure to be present or accept delivery may be passed on to you.

6.5 You must inspect the Products on delivery. Any visible damage or missing items must be reported to us within 48 hours of delivery. Failure to inspect and report promptly may prejudice our ability to recover from the courier or distributor and, where relevant, our ability to remedy the issue for you.

7.1 This clause 7 sets out your statutory right, as a consumer, to cancel your Order within 14 days without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

7.2 The cancellation period expires 14 days after the day on which you (or a third party other than the carrier indicated by you) acquires physical possession of the Products. Where your Order comprises multiple Products delivered separately, the period expires 14 days after receipt of the last Product.

7.3 To exercise your right to cancel you must inform us of your decision by a clear statement (for example, a letter sent by post or email to admin@tech110.com). The cancellation is effective on the day you send the statement.

7.4 The right to cancel does not apply to: (a) Products made to your specifications or clearly personalised; (b) sealed software, media or consumables that have been unsealed after delivery; (c) Products which are, by their nature, not suitable for return; (d) Products sold to a business customer.

7.5 You must return the Products to us without undue delay and in any event not later than 14 days after the day on which you communicate your cancellation. The direct cost of returning the Products is your responsibility. We recommend using a tracked service; you bear the risk of loss or damage until the Products reach us or our nominated distributor.

7.6 You are only liable for any diminished value of the Products resulting from handling other than what is necessary to establish their nature, characteristics and functioning. We may deduct such diminution from your refund.

7.7 We will refund all payments received from you, including standard delivery costs, without undue delay and not later than 14 days after either the day we receive the returned Products, or the day you supply evidence of return, whichever is earlier. Refunds are made to the original payment method unless agreed otherwise.

8.1 Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. In summary, we are required to supply Products that are of satisfactory quality, fit for purpose and as described.

8.2 If a Product does not conform to these standards, you may be entitled to reject the Product and receive a refund within the first 30 days from delivery. After the first 30 days but within the first six months, you may be entitled to a repair or replacement (or, if repair or replacement is not possible or reasonable, a refund which may be reduced to reflect any use you have had of the Product).

8.3 The remedies at clause 8.1 do not apply to defects arising from: fair wear and tear; wilful damage; accidents; misuse; use contrary to manufacturer instructions; unauthorised repair or modification; use of unsuitable consumables or supplies; installation errors; power surges; or environmental damage.

8.4 To claim under this clause 8 you should contact us at admin@tech110.com with your Order number, a description of the fault and, where possible, photographs. We will provide return instructions. Where a fault is confirmed we will reimburse reasonable return delivery costs.

8.5 For most electronic and IT hardware Products, the manufacturer provides a separate manufacturer warranty which runs alongside your statutory rights. Details of the manufacturer warranty are typically included with the Product.

9.1 Nothing in these terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of your statutory rights as a consumer; or (d) any other liability which cannot lawfully be excluded or limited.

9.2 Subject to clause 9.1, our total liability arising out of or in connection with the Contract, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, is limited to the price paid by you for the Products under the relevant Order.

9.3 Subject to clause 9.1, we are not liable for any loss which is not a reasonably foreseeable consequence of the breach at the time the Contract was formed. In particular, we are not liable for any: loss of profit, loss of business, loss of anticipated savings, loss of data (including the cost of restoring data), loss of opportunity, or loss of goodwill.

9.4 We supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, you should apply for a Business Account. We accept no liability for business losses arising from consumer use.

10.1 We are not liable for any failure or delay in performing our obligations under the Contract that is caused by an event outside our reasonable control, including but not limited to: strikes; industrial action; civil unrest; war; terrorism; failure of public networks or utilities; pandemic; distributor or courier failure; import restrictions; cyber-attack; or any legal or regulatory change.

10.2 Where such an event affects performance we will contact you as soon as reasonably practical, and our obligations under the Contract will be suspended for the duration of the event. If the event continues for more than 30 days, either party may cancel the Contract by written notice.

11.1 We may transfer our rights and obligations under the Contract to another organisation. You may not transfer your rights or obligations without our prior written consent.

11.2 The Contract is between you and us. No other person has any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

11.3 If any provision of these terms is found by a court to be invalid or unenforceable, the remaining provisions will continue in full force.

11.4 A delay in exercising any right under the Contract does not waive that right.

11.5 These terms are governed by the law of England and Wales. Any dispute arising out of the Contract will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

11.6 If you have a complaint you cannot resolve directly with us, you may be entitled to submit it to an Alternative Dispute Resolution provider. We are not currently signed up to any specific ADR scheme.