This document sets out our delivery options, charges, and timescales. It forms part of our Terms and Conditions of Sale and should be read alongside them.
1. Where we deliver
We currently deliver to United Kingdom mainland addresses only. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Wight, the Isle of Man and the Channel Islands may be subject to a delivery surcharge or extended timescale. We do not currently deliver internationally.
2. Delivery options and charges
Standard delivery
Free for Orders of £100 or more (excluding VAT). £5.99 for Orders below £100. Estimated delivery: 2 to 4 working days from Order confirmation.
Next-day delivery
£14.99 per Order. Available on Orders placed before 3pm on a working day (Monday to Friday, excluding public holidays), subject to Product availability at the fulfilling distributor. Deliveries are made the next working day.
Timed or Saturday delivery
Not currently offered.
3. Delivery timescales
Estimated delivery times are estimates only. Delivery timescales depend on: (a) whether the Product is in stock at the fulfilling distributor at the time of Order; (b) the delivery cut-off time for that distributor; (c) courier performance; and (d) any events outside our reasonable control.
We are not liable for delays caused by circumstances outside our reasonable control. Where a delay is significant we will contact you and offer the option to cancel and receive a full refund.
4. Multi-parcel deliveries
Where your Order comprises Products fulfilled by more than one distributor, or is a Bundle Product with components stocked separately, your Order may arrive in separate parcels on different days. Only one delivery charge is applied regardless of the number of parcels.
5. Blind shipping
We operate a dropship model. Products are shipped directly from our approved trade distributors to your delivery address. Packaging may be plain or generic. Our delivery documentation will be included inside the parcel.
6. Delivery attempts and failed delivery
If nobody is available to receive the delivery, the courier will follow their standard process, which may include: leaving the parcel with a neighbour; leaving the parcel in a safe place if authorised; leaving a "you were out" card; or returning the parcel to their local depot.
You are responsible for making arrangements to accept redelivery or collect from the courier. Where a Product is returned to the sender due to failed delivery, we may deduct the actual redelivery cost from any refund, or offer a redelivery at your cost.
7. Inspection on delivery
Please inspect the parcel and Products on delivery. Any visible damage or missing Products must be reported to us within 48 hours of delivery. Photographs of the parcel and any damage assist the process.
8. Delivery to a workplace or third party
If you request delivery to an address other than yours (for example, a workplace or forwarding address), you are responsible for making arrangements at that address and for the security of the Product on arrival. We are not liable for Products lost or misappropriated after successful delivery to your specified address.