Returns Policy.

You have a statutory right to cancel your Order within 14 days of receiving your Products, without giving a reason. This right applies to consumer purchases only and does not apply to opened software, opened consumables, custom-configured Products, or Products by their nature not suitable for return.

To cancel:

• Notify us within 14 days of receipt by emailing admin@tech110.com with your Order number.
• Return the Products within a further 14 days of your notification.
• Return costs are your responsibility. We recommend a tracked service.
• Products must be returned in a saleable condition — unused, undamaged, in original packaging, with all accessories.
• We may reduce the refund to reflect any diminution in value caused by handling beyond what is necessary to establish the nature of the Product.
• Refund made within 14 days of receipt (or evidence of return), to the original payment method.

Business Account customers do not have a statutory right to return Products for change of mind. Returns for change of mind, ordering error or business change may be accepted at our discretion, subject to:

• A restocking fee of up to 15% of the Product price.
• The Product being returned unopened, in original packaging.
• Return within 14 days of delivery.
• All return costs at your expense.

If a Product arrives faulty, damaged or does not match its description:

• Notify us within 48 hours of delivery for visible damage; as soon as reasonably practical thereafter for latent faults.
• Provide photographs, Order number and description of the issue.
• We will arrange for repair, replacement or refund, at our discretion and in line with your statutory rights.
• We will pay the reasonable cost of return where the Product is confirmed faulty.
• For consumer customers, your rights under the Consumer Rights Act 2015 include a 30-day short-term right to reject faulty Products for a full refund, and remedies of repair or replacement within the six months following.

Most Products carry a separate manufacturer warranty (typically 12 months, sometimes longer) running alongside your statutory rights. Where a fault develops within the manufacturer warranty period we may direct you to the manufacturer for repair or replacement. Doing so does not remove your rights against us.

The following Products cannot be returned (except where confirmed faulty):

• Software, media and licence keys where the seal or packaging has been broken.
• Consumables (toner, ink, paper, tapes) where seal has been broken.
• Products custom-configured or built to your specification.
• Products where serial-number seals or asset tags have been broken.
• Products showing signs of use, installation or physical damage caused after delivery.

All returns must be authorised in advance. To start a return, email admin@tech110.com with:

• Your Order number.
• The Products you wish to return.
• The reason for return.
• For faulty items: photographs of the fault and the product serial number.

We will issue a Return Merchandise Authorisation (RMA) with return instructions. Please do not return Products before receiving an RMA — unauthorised returns may be refused or delayed.

Refunds are made to the original payment method. Standard processing time is 5 to 10 working days from receipt of the return, or from confirmation of the fault where relevant. We will notify you by email when a refund has been processed.